Frequently Asked Questions (FAQ) — Backbeat Music Academy

FAQ+Policies

Booking Lessons, Classes or Camps
You can always call/text us at 503.290.5090 to help with the process, or email us at contact@backbeatmusicacademy.com with any questions.
- Private Lessons: To book a free trial private lesson, click here. If you’ve completed your trial lesson and would like to schedule additional lessons, contact us.
- Summer Camps: To book a summer camp, click here. Contact us for more information about summer camps we run in other locations.
- Bands/Group Classes: To book a weekly group class or band, contact us to find the best fit for you.
COVID-19
We are mostly in-person again, but still offer both in-person and online classes right now. For the students who come in-person, we are doing a number of things to keep students safe (last edited Aug 2021):
- - Teachers are all vaccinated
  - Masks optional
  - Doors remain open when possible
  - Hand sanitizer and wipes available in every room
  - Bring your own instrument when possible
  - We clean the instruments between lessons
  - Parents wait outside if possible
Rescheduling

We offer unlimited rescheduling of private lessons through Opus1. To cancel a lesson, click the “Cancel” next to the lesson you’d like to cancel in the Upcoming Lessons section. Lessons cancelled with 24+ hours of notice are automatically issued a Credit. Your Credits show up to the right of your Upcoming Lessons, and to schedule the makeup, click “Use” – then select your teacher, the day and then choose the time. lessons Credits are good for any type of lesson with any teacher.
Credits are valid for 60 days so you can reschedule them at your leisure. If a teacher cancels a lesson, Credits never expire.
Lessons cancelled within 24 hours, we pay the teacher for their time whether you’re there or not, so these lessons are just missed. Note that within 24 hours, Opus1 will warn you of the policy. If you accidentally cancelled, just let us know and we can reinstate it.
If you can’t make a lesson for any reason, you can always just opt to have that lesson on-line instead. Just send us a message through Opus1 so your teacher knows to expect you online. This will automatically message your teacher. The Join Lesson button will always show up, whether you are in-person or not, so you don’t have to do anything further – besides get online of course! However, it might be a good idea to drop a text to 503.290.5090 just to make sure we got the message as we may be teaching and not checking messages in a timely fashion.
30 Day Notice

Students who sign up for recurring lessons will keep the same day and time unless otherwise arranged. We will hold it for you, and we also presume that you will be coming unless you tell us otherwise. We expect 30 days’ notice to discontinue private lessons. If a student discontinues without 30 days’ notice they are still responsible for the full month’s payment.
Online Billing
24 Hour Cancellation Policy

Students must give 24 hours’ notice to cancel or reschedule a lesson. Within 24 hours notice, I’ll have to pay the teachers for their time whether you are there or not, so without 24 hours’ notice the lesson will not be rescheduled and the student will be charged for the lesson.
Unfortunately, we cannot reschedule group classes. If a student requests to reschedule a private lesson more than 24 hours in advance Backbeat Music Academy will make every effort to accommodate the request. One student-rescheduled lesson is allowed per student per month.
As working musicians, our teachers will occasionally have performances that conflict with lesson times. If this occurs, students will be notified in advance and will be provided with an awesome substitute teacher for the lesson. Musical performances are necessary for our teachers to maintain their skills and value as educators.
Late Fee
Opus1
Inclement Weather

In the event of inclement weather, Backbeat Music Academy follows the lead of Beaverton Public Schools and will be closed. However, we will continue as-normal with video lessons through Opus1.
To use video lessons in Opus1, make sure you are logged in as your student on a laptop or desktop. Click on the Join Lesson button that appears within 15 minutes of your regularly scheduled lesson time. If you get a notice that says “Wait for Moderator” then ignore it, and just follow their log in instructions.. This will let you into the room.
Location
Parking